O Microsoft, Microsoft, Wherefore Art Thou Microsoft?

Well, I’ve finally been bitten! The direct debit monster got me. Not in a good way where the payment comes out at ease and EXPECTEDLY. No.. This was a direct debit of the unpredictable kind.

I don’t want to name names (Microsoft) but, yes they are the culprit. Seems as though when I got my laptop last month they were ever so giving and offered me a free month subscription. After the free month I then got debited.

See, I don’t have a problem with the debit. Well actually I kind of do. There was no warning! Not even a courtesy reminder. However, the real issue is the subscription itself.

Microsoft 365 – Family subscription. 2-6 people. $130 yearly.

I’m sorry. But as far as I was aware I am not a family. I am one person.

OHHHHH THE PAINS OF DIRECT DEBIT!!! There to make life easier but when left unattended and untracked it comes back monthly or yearly and takes whatever you have sitting there in your back pocket.

What makes this whole thing sting just a little bit more is Microsoft have little to no contact info. You can literally go in circles on their website searching and searching for a way to contact them. Once you think you made progress you find yourself on a page where they ask you questions and then whatever you choose will lead to an article that I will no doubt thumbs down when it asks me if it was helpful because no, it was not helpful.

After an hour and 20 open tabs that all brought me to the same conclusion (nothing) the closest I got was a virtual chat bot that told me their call back system was out of working hours and closed. I also got suggested a contact number.

So, seems like I’m stuck with a subscription fit for a family. I tried getting Brendan to pay for half of it but he declined. I tried to sweeten the deal and asked for $30 to offset the extra payment that would leave me paying for a single sub. He didn’t buy that either.

My last attempt at making this whole ordeal a little easier for me is the potential to claim it on next year’s tax. I mean, it can be work related. If I’m going to keep it I may as well learn how to use excel which would be an asset to my current role. Sway is also a bonus seeing as though that’s how the training packs are put together for agents. It would also be cool to show Brendan a PowerPoint presentation on why I’m pissed off with a series of slides and animations. Also a good way of showing why I’m sad or moody.

Forms would be fun too. I can make surveys and polls. Get people voting on the real things that matter. Like ‘should I have stir-fry or burgers for dinner’? I’m crap at making decisions so I may have found a way to help myself out.

Yeah, I’m really going to have to make the best of this. I don’t think I can get my money back.

Moral of the story, watch your direct debits.


  One thought on “O Microsoft, Microsoft, Wherefore Art Thou Microsoft?

  1. Timothy Price
    July 24, 2021 at 1:04 pm

    I don’t think Microsoft has a single person plan for Office 365. They have a less expensive all cloud plan, if I remember correctly. Microsoft is a pain to deal with. I had a heck of a time getting their plain, no frills Office 365 plan for the office. We use Macs, and a few people use word, but almost everyone uses Excel. I can get single licenses for Excel, but they are $150 each, and then another $150 for every security update. That would be $3000 and then another $3000 for each update, which seems to happen quite often. The no frills Office 365 is $112/month or $1344 per year and all the updates are included in the cost. Apple is really good warning me when my subscriptions are coming up a month before they renew to allow me to cancel if I want to. I did cancel of few subscriptions this year. If I hadn’t been warned I would have forgotten about them.

    Liked by 1 person

    • July 24, 2021 at 6:36 pm

      So It’s not just my imagination when I think they have terrible customer service. Maybe that’s where they save money. They do have a single plan for $99 annually but honestly I think I’m just going to cut my losses. I’d only be saving $30. Plus I just finished installing all the apps and checking out what I can do with them. I’m going to have to make this work. And I’m going to give a a link to one of my friends who said she’d use it.

      Liked by 1 person

      • Timothy Price
        July 24, 2021 at 11:09 pm

        The way it works here is each user can install Office 365 on 5 different devices. That the office we’ll each have Office 365 on a desktop, Laptop and iPad and we have could install it on two more devices if we had them. Phone could be one, but why? You will have to give your friend a login in order dor her to active it.


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